If you're running into an issue and need help, the IT Help Desk is available in multiple ways:

Contact Us

Email: techsupport@baypath.edu
Phone: 413-565-1487 (ext. 1487 when on campus)
or you can submit a ticket at https://support.baypath.edu

The Technology Support Center in Catok Learning Commons is open for in-person appointments during the following hours

  • Monday – Friday 8:30 am – 5:00 pm

The IT Help Desk helpline is available during the following hours:

  • Monday – Saturday 7:30 am – 8:00 pm 
  • Saturday & Sunday 4:00 pm – 8:00pm

Meet With Us

Schedule an appointment with us using the link below:


Please note: The ITS Department provides support to all members of the Bay Path community who are trying to access applications and services provided by the University. The ITS Department does not provide hardware support for personally owned devices. The ITS Department does not provide software support for software not installed and/or maintained by the University.

When purchasing a computer to bring to campus, we strongly recommend that you purchase an extended warranty that includes on-site service for repairs.